Service Request Form | Sage Technology Solutions, Inc.

NOTE: If you’re experiencing an emergency with your system, please contact us directly at 717-653-3300 so we can provide you with immediate assistance.

For all other requests, complete the form below. Upon receipt, you will receive confirmation of your submission. Our service team will contact you about your request within 24-48 hours.

The Sage service line is open 24 hours a day, 7 days a week. If you need emergency service, even outside of our regular business hours, please call 717-653-3300, and follow the prompts to be connected to someone who will have a technician contact you directly.

What type of system do you need assistance with?

Company: *

Full Name: *

Email: *

Phone: *

What type of system do you have?

Is the system up and working, or is it completely down?

Up and working Completely down

How many phones are effected?

Are they all in the same building/on the same system?

Yes No

If only some phones are down, what type are they? (IP numbers, digital phones, analog phones, office or classroom style, and what are the model numbers on the sets?) Please provide as much information as possible.

Has there been any recent lightning or storm damage? Power problems in the building?

Yes No

Are you able to make outbound calls to other extensions?

Yes No

Are you able to make outbound calls outside the building?

Yes No

If only outside calls are affected, have you contacted your phone service provider? Remember, the phone company is responsible to get dial tone to your building. If we arrive for service and it is a phone company's problem, you may be billed at our standard service rate.

Yes No

Have you personally experienced the problem, or did someone else report it to you?

I have personally experienced this problem Someone else reported it to me

If you have experienced the problem, what specifically were you doing when it occurred (making a call, taking a call, accessing voicemail)?

Is the problem building-wide or in one area?

Building-wide In one area

Can you make an all-call?

Yes No

Can you place an intercom call into every room?

Yes No

Use the space below to describe the nature of the trouble you are experiencing with your system(s). Please include critical details such as specific locations, phone extension numbers etc. Please identify events that may have led up to the problem you are experiencing. *

Anti-spam: What is five plus five? *

As part of our ongoing commitment to providing exceptional customer service, we offer online service requests.